FAQ & Support

General

What is NewtCode?

NewtCode is an AI API relay platform that provides OpenAI-compatible access to multiple AI models including Claude, GPT, and Gemini through a single unified endpoint.

Is NewtCode safe to use?

Yes. We do not store your conversation data. All API requests are forwarded to upstream providers and responses are returned directly to you.

What models are available?

We support Claude (Opus, Sonnet, Haiku), GPT (4o, 4o-mini, o3-mini), Gemini (Pro, Flash), and more. Check the dashboard for the full list.

Account & Billing

How do I top up my account?

Log in to newtcode.cc, go to Top Up, and choose your preferred payment method.

Can I get a refund?

Please contact support for refund requests. Unused credits can typically be refunded.

Is there a free trial?

New accounts may receive a small amount of free credits. Check the dashboard after registration.

Technical

What is the API base URL?

https://newtcode.cc

Is the API compatible with OpenAI format?

Yes, our API is fully OpenAI-compatible. You can use any client or library that supports the OpenAI API format.

Do you support streaming?

Yes, streaming (SSE) is fully supported for all chat completion models.

What's the rate limit?

If you feel it's not enough, please contact us and we will improve it for you.

I'm getting a 401 error

• Verify your API key is correct
• Make sure there are no extra spaces in the key
• Check that your account has sufficient credits

I'm getting a 429 error

You've hit the rate limit. Wait a moment and try again, or upgrade your account tier.

Support

How can I get help?

• Check this documentation first
• Visit our dashboard for real-time status updates
• Contact support through the platform

I found a bug

Please report it through the support channel on the platform. Include details about the issue and steps to reproduce it.